Refund policy

Last updated: 22 October 2026

We want you to love what you wear. This Returns, Exchange & Refund Policy explains what you can do if something isn't right with your theaoura order. The Store is owned and operated by Partython Private Limited (GSTIN 33AANCP1567D1ZH).

1. 7-day size & style exchange

If the fit isn't right, you can request an exchange for a different size, or for another product of equal or higher value, within 7 days of delivery.

• One exchange per item. We arrange the reverse pickup free of charge for your first exchange on an order.
• If reverse pickup is not available at your pincode, please ship the item to our address below using a trackable courier; we will reimburse standard courier charges up to ₹100 to your original payment method or UPI ID after the item reaches us.
• If you exchange for a higher-priced product, you pay only the difference via a secure payment link.
• If the size you want is out of stock, you can choose another product or receive a full refund to your original payment method.

2. Damaged, defective or wrong item: full refund or replacement

Every piece is checked by hand before dispatch, but if your order arrives damaged, defective, incomplete or different from what you ordered:

• Write to us within 48 hours of delivery at theaouraofficial@gmail.com or WhatsApp +91 73050 65065 with your order number and clear photos (an unboxing video helps us resolve it fastest).
• We will arrange a free pickup and, at your choice, send a replacement or issue a full refund including any amount you paid.

3. Conditions for exchange and return

To be eligible, the item must be:

• Unused, unwashed, unaltered and free from perfume, makeup, deodorant or stains.
• Returned with all original tags, labels, dupatta/accessories that came with the set, and in its original packaging.
• Accompanied by the order number or invoice.

Items that fail our quality check on receipt (for example, used, washed or damaged after delivery) will be shipped back to you and the exchange or refund will not be processed.

4. Items that cannot be exchanged or returned

• Products marked "Final Sale" or purchased during clearance events, as stated on the product page.
• Custom-stitched, altered or made-to-measure products.
• Gift cards.
• Free gifts or promotional items received with an order.

These exclusions do not apply if the item is damaged, defective or wrong; see section 2.

5. How to request an exchange or return

1. Message us on WhatsApp (+91 73050 65065) or email theaouraofficial@gmail.com within the eligible window with your order number, the item, the reason and the size or product you'd like instead.
2. We confirm eligibility within 1 business day and schedule a pickup, usually within 2–4 business days.
3. Once the item reaches us and passes quality check, we dispatch your exchange within 2 business days, or process your refund.

6. Refund method and timelines

• Theaoura is a 100% prepaid store, so refunds are always made to the original payment method (UPI, card, net banking or wallet).
• Refunds are initiated within 2 business days of the returned item passing quality check, or of an order being cancelled.
• Your bank or payment provider usually credits the amount within 5–7 business days of initiation. Card refunds can occasionally take up to 10 business days depending on your issuing bank.
• We do not refund in cash and do not charge any restocking fee.

7. Colour and appearance

We photograph every product in natural light to show its true colour. Slight variations in shade due to screen settings, or small irregularities in hand-block prints, hand embroidery and handloom fabrics, are part of the craft and are not considered defects.

8. Return address

Theaoura (Partython Private Limited)
No. 5, 2nd Street, Devi Nagar, Ayapakkam, Chennai, Tamil Nadu 600077, India
Phone: +91 73050 65065

Please do not send items to this address without first contacting us; unannounced parcels may not be processed.

9. Need help?

Our customer care team is available Monday to Saturday, 10:00 AM – 7:00 PM IST at theaouraofficial@gmail.com or +91 73050 65065. If your concern is not resolved, you may contact our Grievance Officer.