FAQs
Quick answers to the questions we hear most. Can't find what you're looking for? WhatsApp us at +91 73050 65065.
Orders & payments
Payments
Do you offer Cash on Delivery (COD)?
No — Theaoura is a 100% prepaid store, and that's a deliberate choice. Skipping COD lets us offer free shipping on every order, dispatch faster (no confirmation calls), keep our prices fair and deliver contact-free. If we ever can't fulfil your order, your full payment goes straight back to the original payment method. Read our Payment Policy.
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm, BHIM and more), debit and credit cards (Visa, Mastercard, RuPay, Amex), net banking from all major banks, and popular wallets. EMI or Pay Later may be available at checkout depending on your bank.
Is it safe to pay on your website?
Yes. Payments are processed by RBI-authorised payment gateways on PCI-DSS compliant infrastructure with 256-bit encryption. We never see or store your card number, CVV or UPI PIN, and we will never ask you for an OTP.
Money was debited but my order wasn't confirmed. What now?
Don't worry — failed transactions are automatically reversed by your bank within 5–7 business days. If it hasn't come back, WhatsApp us your transaction reference and we'll help trace it.
Are prices inclusive of GST?
Yes. All prices are MRP in Indian Rupees, inclusive of all taxes. A GST invoice is emailed and included with every order.
Delivery
Shipping
How much does shipping cost?
Nothing. Shipping is free on every order across India.
How long will my order take?
We dispatch within 1–2 business days. Delivery usually takes 1–3 days within Tamil Nadu, 2–5 days to metro cities and 3–7 days to the rest of India. Remote areas and the North-East can take up to 10 days. Use the pincode checker on any product page for an estimate.
How do I track my order?
You'll receive a tracking link by email and SMS as soon as your parcel ships. You can also sign in to your account or WhatsApp us at +91 73050 65065.
Do you ship outside India?
Not yet — we currently deliver only within India. International shipping is on our roadmap.
Peace of mind
Exchanges & refunds
Can I exchange for a different size?
Yes. Request a size or style exchange within 7 days of delivery and we'll arrange a free pickup. Items must be unworn, unwashed and have all tags attached. Full exchange policy.
My item arrived damaged or I received the wrong product.
We're sorry! Message us within 48 hours of delivery with your order number and photos (an unboxing video helps). We'll pick it up for free and send a replacement or give you a full refund — your choice.
How long do refunds take?
Refunds are initiated within 2 business days of approval and credited to your original payment method, usually within 5–7 business days.
Can I cancel my order?
Yes, any time before it ships, for a full refund. Once dispatched, you can use our 7-day exchange instead. Cancellation Policy.
Fit & fabric
Products & sizing
How do I find my size?
Check our Size Guide and the "Size & fit" notes on each product. Still unsure? WhatsApp us your bust, waist and hip measurements and we'll recommend a size.
Will the colour look exactly like the photos?
We shoot in natural light to show true colours, but screens vary slightly. Hand-block prints and handloom fabrics may have small, beautiful irregularities — that's the mark of craft, not a defect.
How should I care for my outfit?
Hand wash or use a delicate cycle in cold water, wash dark colours separately at first, dry in shade and iron on the reverse. Dry clean embellished and silk pieces.
Is the dupatta included?
Each product page lists exactly what's included in "Set includes" or the title (for example, Kurta + Pant + Dupatta).